Pick and Pack operations or eCommerce Fulfilment as it is sometime referred to, is relatively new to The Letter Factory.
As an eCommerce business, outsourcing your storage, picks and pack is a key and strategic decision. You as an online business have done the hard work and invested your resources to get the orders for the products you have in stock. The last thing you need at this final stage is an order not being delivered on time or not delivered at all. This is where we come in; we appreciate the importance of your relationships and the significance of the eCommerce fulfilment company’s role in the entire customer journey.
Integration: We work closely with different website platforms like Magento and eSeller Pro. We are flexible in either receiving the downloaded orders from you or going into the back end and processing the orders ourselves. This also includes updating the status and entering delivery details like tracking numbers etc. We will work together during the early stages to ensure a smooth transition between your own fulfilment operations and us or between us and your existing fulfilment house.
Facility: From our two facilities for storage and eCommerce fulfilment in Edinburgh and East Kilbride, we work with eCommerce businesses of all sizes. Between our two sites we have over 37000 sq ft storage and fulfilment space.
Quality Control: Quality of our eCommerce Fulfilment comes from systems and people. Neither can work without another. Our human expertise is next to none but we have also developed excellent supporting systems to ensure the best quality runs through every aspect of eCommerce Fulfilment. Right from inventory management to managing returns and every stage in between, we have documented quality systems which are followed, checked and constantly improved. No order can move unless it goes through our 3 layers of checks.
Check 1: The downloaded order file is processed to produce labels, before this goes to print a quality check is conducted to matching and reconcile the two files.
Check 2: Pickers bring the orders from storage to the fulfilment area; there they are checked one by one by the floor supervisor before being passed back to the packers.
Check 3: reconciliation between the numbers of orders received from the processing team is matched with the pick list and the packed list to make sure all three are an identical match.
Delivery Services: We offer a wide range of UK and international postal and courier services to consumer or business addresses. We also provide a range of packet and parcel services including signed-for and tracked options. Being able to offer your ecommerce customers a range of services is vital, and choosing our ecommerce fulfilment solution will help you keep your options wide and your costs low.
Reporting: We utilise cloud computing for reporting to our ecommerce fulfilment clients. These reports are available with a secure login and provide important information such as:
- Stock reports
- Fulfilment reports
- Goods received reports
- Consumables used reports
- Tracking numbers for courier deliveries
- Returns reports
Your customers can track their orders online, and stock information can be kept up-to-date. These are indeed small things which can go a long way in a positive customer experience.
Packaging: For over 30 years we have been sourcing and buying packaging material for our customers. Our bulk buying capability helps us source packaging material at a very competitive rate. You will benefit from these prices and relations if you require us to supply the packaging material. Our experience in packing items has also given us knowledge to be able offer advice on various packaging concepts.
Give us an opportunity to prove ourselves to you before you make the big decision. We are willing & waiting to accept your challenge. Try us with a few lines for one month to see our results and we will do this without any set up costs.